Denying the Application 430-05-20-50-20-10

(Revised 10/01/17 ML3518)

View Archives

 

IM 5341

 

 

Households that are ineligible must be sent a notice of denial as soon as possible, but no later than 30 days following the date the application was filed. If the 30th day falls on a weekend or North Dakota Department of Human Services holiday, the application must be denied on the next working day following the 30th day. The household must file a new application if further program consideration is desired.

 

If a household has failed to appear for an interview and has made no further contact with the worker to express an interest in pursuing the application or failed to provide verifications, the worker must send the household a notice of denial 30 days after the date of application.  The notice of denial must not be generated prior to the 30th day after the date of application. If the 30th day falls on a weekend or North Dakota Department of Human Services holiday, the application must be denied on the next working day following the 30th day. If the household schedules an interview or provides the verifications after the 30th day but within 60 days following the date of application, Delays in Processing at 430-05-20-50-20-15 apply.

 

County agencies have the option to deny an application when a household fails to provide required verification(s) within 10 days of the date of the request for verifications.

Before denying prior to the 30th day, the household must have:

• Completed the interview
• Been notified of the missing verification(s) and the date the verifications are required,
• Been allowed 10 days to provide the missing verification(s), and
• Been offered or provided assistance to obtain the verification(s) as required.

When additional verification(s) are needed to process an application, the application must be pended for the verification(s). The household must be informed of the date they are required to provide any missing verification(s). If the information is not provided, the application can be denied prior to the 30th day. The F301 –Additional Information notice may be used to request missing verification(s).

Notice F201-Failure to Provide Information at Application must be sent to the household when denying the application. The notice must be accurate and must clearly describe the situation so that the household is able to understand why the denial action has been taken.

 

EXAMPLE:

An application for SNAP is received on March 2nd, the interview is completed on March 4th, and a pending notice is mailed to the household.

 

The pending notice requests copies of the primary individual’s February 7th and February 21st paystubs from Sam’s Grocery Store and verification of their March 1st propane bill. The verifications must be provided by March 14th.

 

The household provided a copy of the primary individuals February 7th paystub on March 12th and no further verifications were provided

 

On April 3rd, the application was denied and Notice F201-Failure to Provide Information at Application was sent to the household. The notice must indicate specifically which items were not provided.

 

In this example, the denial notice must explain the March 2nd application was denied because the household failed to provide verification of the primary individual’s February 21st paystub from Sam’s Grocery Store and their March 1st propane bill.

Pending Information Provided Within 30 days

If the application was denied early and the household provides the missing verification within 30 days of filing the application, the county must revert the case to open and if eligible provide benefits from the date of application. The application date is the date the application was received. The 30 day processing standard applies to the date of application or review.

EXAMPLE:

An application is received on May 1 and the interview completed on May 5. Verifications are requested and notice F301- Additional Information is sent informing the household they have until May 15 to provide the verifications.

The household fails to provide the verifications and the application is denied on May 16th. On May 20th the household provides all of the requested verifications. The case must be reverted to open and the application is reprocessed using the verifications provided by the household. Benefits must be processed by May 29th so benefits are available to the household by the 30th day (May 30).

If the household provides the missing verification(s) after the 30th day but within 60 days following the date of initial application, Delays in Processing at 430-05-20-50-20-15 apply.

If verification of deductible expenses is not provided within 10 days of the date of the pending notice, the household must be advised that eligibility and benefit level may be determined without allowing a deduction for the unverified expense and the application may be processed prior to the 30th day.

If the household provides the deductible expense within 30 days of the date of application, the application must be reprocessed. This may result in an underpayment if the processing month has already been issued to the household.

If an individual in the household fails to comply with work registration requirements within 10 days of the interview and the remaining household members are otherwise eligible, the application can be approved with the noncomplying individual’s participation as DW prior to the 30th day.

If an individual in the household complies with the work registration requirement within 30 days of the date of application, the application must be reprocessed. This may result in an underpayment if the processing month has already been issued to the household.